(Xcentric Events Limited)
37-39 Southgate Street
Payment terms: £100 deposit secures the booking. Full payment must be completed 14 days in advance of the booking, failure to do this will result in the booking being cancelled and loss of deposit. Please Note: if we turn up at the agreed venue/site and the function/hire is cancelled The Snow Machine Company (part of Xcentric Events Limited) the complete hire fee will be retained. Cancellation can be made at any time before the full balance has been paid (14 days) and result only in the loss of deposit.
Delivery: We Supply our equipment delivered and staffed and travel long distances, The Snow Machine Company (part of Xcentric Events Limited) cannot be held responsible for late delivery due to unforeseen circumstances for example breakdowns, bad weather, acts of God or traffic jams. Refunds will be provided at the discretion of the company.
The Venue / site: It is the responsibility of the client named on the contract to provide a safe working environment, ensuring that: Sufficient access is available for the loading and offloading of the equipment. Designated and secure parking must be available outside the venue for one large van. The venue has the required access and area required, to allow the equipment to be set-up safely. A cornered off area away from the public for equipment. The area where the equipment is to be set-up is clean, and does not contain any substances such as, oil, paint, or any sharp objects such as glass, metal, or wood, which may cause injury or damage to any persons or equipment. The Snow Machine Company (part of Xcentric Events Limited) reserves the right to refuse the operation or hire of our equipment if we believe that the venue is unsuitable or unsafe to operate in and the hirer is liable for all costs.
Equipment: In the unlikely event of equipment failure on malfunction the cost of the hire or part of will be refunded to the hirer at our discretion. Damage to equipment in direct relation to persons attending an event will be the responsibly of the hirer/organiser to cover the costs of repair or replacement. Only staff of The Snow Machine Company (Xcentric Events Limited) may operate the provided equipment.
Glassware: We strongly recommend that venues holding a snow party do not serve drinks in glass bottles or glassware of any kind and instead use plastic or polycarbonate cups. If glasses or glass bottles must be used we recommend a glass free snow area to be setup and controlled by security staff and any breakages of glass removed immediately.
Nightclubs and late night venues: We will require one appointed security person at the cost of the hirer to oversee the safety of equipment/operator whilst on site and in use at least 2 meters from the equipment at all times. The area where the snow cannons are to be used is suitable for the use for snow parties.
Participant Behaviour: It is at our discretion as the supplier as to whether or not the hire should be closed down for reasons such as: • The participants are acting in an abusive or aggressive manner towards staff and equipment. • The conditions are proving to be too dangerous. Should this happen then the full total cost shall still be payable by the named client on the contract.
Weather Conditions:* (*for outside events only) In the event of use being prevented from hiring & setting up equipment due to inclement weather conditions such as real snow, winds, rain, or any circumstances beyond our control, and we are instructed to arrive, all payments must still be paid in full . If the event is cancelled 14 days before the event we do offer you the chance to reschedule for an alternative day of your choice providing the equipment is available for the date you require.
Public Liability Insurance: The Snow Machine Company (part of Xcentric Events Limited) carries Public Liability Insurance of five million pounds. We shall not be held responsible for a damage caused to floors, walls, clothing, shoes, person belongings or sound and lighting equipment. By signing this agreement you waver all rights to claim against damage caused by our snow machines.
Clean-up service: This service is to be booked prior to the event as we do not carry this equipment with us unless booked. The wet-vac clean-up service we provide is for the 8 meter snow area only, not the whole venue. If this service has not been booked the staff and equipment must be free to leave the premises before the end of the event or venue closure.
Mains power supply: You the client must ensure that two mains 13amp-power supply is available for our use that is within 5 meters of where our equipment is to be set up unless we have agreed to provide a generator.
Refunds & Complaints: If the client is not happy with the level of service or staff operating the equipment for any reason, the client must make the staff operating the equipment aware immediately and not at the end of the event as any concerns the client may have can be dealt with and acted upon.
Agreement: This is an agreement between us the company trading as The Snow Machine Company (part of Xcentric Events Limited) and you the client. This agreement starts from the date you make a booking by e-mail and confirm this via email, so unless a written cancellation is received 14 days before your event date you are liable for all costs on your contract in full.